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Collect diner feedback

Ask diners to rate their visit after they pay, and turn happy ones into Google reviews.

When feedback is on, a diner is asked for a quick star rating on the confirmation screen. A happy diner is nudged towards leaving you a Google review; an unhappy one triggers an instant alert so you can put it right before it becomes a public review.

On your plan

Feedback is on Growth plans and above. If you do not see a Diner feedback section in Venue Settings, or Feedback under Guests, your plan does not include it yet. Venue owners set it up.

Turn it on​

  1. Go to Settings -> Venue Settings.
  2. Find the Diner feedback section.
  3. Turn on Collect feedback after payment.
  4. Click Save changes.

Send happy diners to Google​

In the same Diner feedback section, paste your Google Place ID into the field. This sends 4 and 5 star diners straight to your Google review page. Find it with the Google Maps Place ID finder. Leave it blank to skip the Google prompt.

How to know it worked​

The toggle hint reads "Diners see a quick star rating on the confirmation screen." After diners start rating, their feedback appears under Guests -> Feedback. See Read and reply to feedback.